Legal
Refund Policy
Effective 8 October 2026
1. The short version
The preview is free. You pay nothing until you choose to launch your site. There is no setup fee.
30-day money-back guarantee. Not happy within 30 days of your first payment? Ask from your account page and we refund that payment in full.
Cancel any time in one click from your account page. Nothing more is charged, and your site stays live until the end of the period you’ve paid for.
Nothing in this policy limits your rights under the Australian Consumer Law. See section 5.
2. The preview is free
Requesting and viewing a preview of your site costs nothing and needs no card. You’re only charged when you choose to launch. If you don’t launch, nothing is ever charged.
3. 30-day money-back guarantee
If you’re not happy for any reason within 30 days of your first payment (monthly or yearly), use Ask for your 30-day money-back refund on your account page, or reply to any of our emails. We’ll refund your first payment in full, to the card you paid with, within one business day of your request. Your bank may take a few more days to show it.
When the refund is issued, your site is paused and your subscription ends, so nothing more is charged. If you registered a domain through us, it stays in your name — we’ll give you its transfer code on request.
4. Cancel any time
Your subscription renews automatically each month or year until you cancel. You can cancel at any time, in one click, from your account page:
- No further charges. Once you cancel, your subscription won’t renew.
- Your site stays live until the end of the period you’ve already paid for.
- Changed your mind? Click Keep my subscription any time before that date and nothing changes.
- Unused time. Outside the 30-day guarantee, we don’t pro-rate refunds for the rest of a month or year you’ve already started — you keep the service until it ends. Your rights under the Australian Consumer Law still apply (section 5).
5. Australian Consumer Law — what we can’t exclude
This policy does not limit your rights under the Australian Consumer Law (the “ACL”, Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Our money-back guarantee is in addition to those rights.
Our services come with guarantees that cannot be excluded under the ACL, including that they will be:
- Provided with due care and skill;
- Fit for any purpose you make known to us;
- Provided within a reasonable time, where no specific time is agreed.
If we fail to meet one of these guarantees, you are entitled to a remedy. Where the failure is minor, we may choose to fix it or refund you. Where it is a major failure (as defined in the ACL), you can choose to cancel and get a refund for the unused portion of what you paid, or accept a remedy from us. You may also be entitled to compensation for reasonably foreseeable loss.
Contact us at admin@tradewaas.com.au with details and we’ll sort it out.
6. How to cancel or ask for a refund
- Open your account page (tradewaas.com.au/my) using the link in any of our emails, or ask for a new link there.
- Click Cancel my subscription (or Ask for your 30-day money-back refund within 30 days of your first payment). That’s it — no extra steps, no call. We email you a confirmation.
Can’t get into your account page? Email admin@tradewaas.com.au from the address on your account and we’ll do it for you within one business day.
7. What happens after you cancel
- Until the end of the paid period — your site stays live and your account page works as normal.
- At the end of the paid period — your site goes offline. Your domain stays in your name.
- For 14 days after that — we keep your data so you can come back without starting again.
- After 14 days — your account data is deleted. Billing records are kept for 7 years as Australian tax law requires (see the Privacy Policy).
Want to take your site with you? See “Your domain, your site & leaving” in the Terms of Service.
8. Disputed charges & chargebacks
If you see a charge from us you don’t recognise or think is wrong, please contact us first at admin@tradewaas.com.au within 30 days of the charge. We can usually fix billing problems within one business day — faster than going through your bank.
You are always free to raise a chargeback with your card issuer. If you do, we may pause your site until it’s resolved, and we’ll give your bank whatever information it needs.
9. How to contact us
Email: admin@tradewaas.com.au
Operator: Aaron Westbury trading as TradeWaaS
ABN: 15 940 376 580
We reply within one business day.