Terms of Service

These Terms of Service (the “Terms”) are a contract between you (the “Customer”, “you”) and the operator of TradeWaaS (“TradeWaaS”, “we”, “us”). By requesting a preview, subscribing to, or using the TradeWaaS service, you agree to these Terms. If you don’t agree, don’t use the service.

1. Parties & agreement

The TradeWaaS service is operated by Aaron Westbury trading as TradeWaaS (ABN 15 940 376 580), an Australian sole trader. You can reach us at admin@tradewaas.com.au.

These Terms apply from the day you request a preview until your subscription ends and your data is removed under our retention policy. Our Refund & Cancellation Policy, Privacy Policy and Acceptable Use Policy form part of these Terms.

2. What TradeWaaS provides

For one subscription price we provide:

• A website built for your business from the details you give us, using our design system, and checked by a person before it goes live.
• Hosting, security updates, maintenance and backups.
• Changes to your site by message (see section 12).
• Improvements to our design system and features, rolled out to every live site as they ship.
• A web address at yourname.tradewaas.com.au, or your own domain (see section 7).
• An account page (tradewaas.com.au/my, reached by a private link we email you) where you can update your details, photos and hours, manage billing, and cancel. Contact-form enquiries are emailed to you.

We don’t guarantee any particular search-engine ranking, number of enquiries, or business outcome.

3. Free preview, review & launch

Preview. When you request a preview we build a draft site at a private preview address. Requesting and viewing a preview is free and doesn’t commit you to anything. A preview expires 14 days after it is delivered if you don’t ask to launch it; we may delete preview files 30 days after delivery.

Review. Before any site goes live, a named person at TradeWaaS checks it against the details you gave us — contact details, licence and registration numbers, and any claims about your business. We won’t publish a claim (for example years in business, insurance, or a licence) that you haven’t supplied. We may decline to launch a site at our discretion; if we do, you won’t have been charged.

Launch. Your first payment is taken when you choose to launch, and your site goes live once payment succeeds.

4. Your account

To use TradeWaaS you must:

• Be at least 18 years old and able to enter into a binding contract under Australian law.
• Provide accurate, current and complete information and keep it up to date.
• Hold every licence, registration, insurance policy or qualification you ask us to show on your site. You are responsible for the accuracy of every licence number, certification or membership on your site.
• Keep your login secure and not share it.
• Tell us promptly at admin@tradewaas.com.au if you think your account has been accessed without your permission.

5. Price, billing & auto-renewal

Price. TradeWaaS has one price: $99 a month or $999 a year, in Australian dollars. There is no setup fee. We are not registered for GST, so no GST is included in or added to the price.

Auto-renewal. Your subscription renews automatically at the end of each month or year, at the price shown at checkout, until you cancel. We show you the amount, the renewal frequency and how to cancel before you pay, and email you a copy. We process payments through Stripe; by subscribing you authorise us, through Stripe, to charge your nominated payment method for each renewal.

Reminders. Every six months we email you to remind you that you’re subscribed, what you pay, and how to cancel.

Failed payments. If a payment fails, Stripe retries it and we email you. If we still can’t collect, we pause your site (it isn’t deleted) and give you a link to update your card.

Price changes. If we ever change the price of your subscription we’ll give you at least 30 days’ notice by email before your next renewal at the new price, and you can cancel before it applies.

6. Money-back guarantee & cancellation

Full detail is in our Refund & Cancellation Policy. In summary:

• 30-day money-back guarantee. If you’re not happy within 30 days of your first payment, ask from your account page and we’ll refund that payment in full. Your site is then paused and your subscription ends.
• Cancel any time in one click from your account page. Nothing more is charged, and your site stays live until the end of the period you’ve paid for.
• Nothing in this section limits your rights under the Australian Consumer Law — see section 16.

7. Your domain, your site & leaving

Your domain is yours from day one. If you already own a domain, it stays in your registrar account and we never hold the login — you add the DNS records we give you. If we register a domain for you, we register it with you as the registrant (for a .com.au, the business holding your ABN, as auDA rules require), with us listed only as the technical contact. We ask for your written authorisation in your dashboard before we register anything. The first year’s registration is included; renewals are passed on to you at cost on your invoice.

You own your site outright after 12 paid months. After 12 months of paid subscription (monthly payments, or one yearly payment), the files that make up your site — its pages, styles, images you supplied and images we created for it — are yours to keep, at no extra charge.

Leaving. You can leave at any time:

• Your domain: if you use your own domain, it stays in your own registrar account, so you can point it anywhere. If we ever registered a domain for you, ask us and we’ll unlock it and give you its transfer (auth/EPP) code within one business day.
• Download my site: from your account page, you can download your site as a zip file with a short guide to hosting it elsewhere. This is free after 12 paid months (or once you’ve paid for a year). Before then, email us and we’ll send it once you’ve paid the remaining months up to 12 (for example, after 6 paid months, 6 more months at the monthly price). There is no other exit fee.
• The contact form on a downloaded site uses our servers; the guide explains how to switch it to another form service.

Cancelling without downloading is always free; you simply stop paying.

8. Your content & intellectual property

You own your content. Everything you supply (business name, logo, photos, descriptions) remains yours. You grant us a non-exclusive, royalty-free licence to host, copy, adapt, display and process it as needed to build, run and back up your site and to provide the service.

You warrant that your content is yours to use and that it doesn’t infringe anyone else’s rights.

Our platform. Our design system, components, build tools, software and brand remain ours. Until your site files become yours under section 7, you have a licence to use them for your site while your subscription is active. After that, you may keep using the site files you own anywhere, but not our build tools or software.

Showcase. We won’t feature your site in our marketing without your permission.

9. Your obligations

You agree that you will:

• Give us accurate information about your business, including licences, registrations, insurance, qualifications and memberships.
• Not publish fake reviews or testimonials. Fabricated, bought or misleading reviews are unlawful under the Australian Consumer Law, and the ACCC actively pursues them. We don’t publish testimonials on your site; reviews appear only as a link to your own Google reviews, or not at all.
• Comply with the laws that apply to your business, including licensing, consumer protection, privacy and spam laws.
• Check your preview and tell us about anything that’s wrong before you launch.
• Keep your contact details current.

10. Acceptable use

You must follow our Acceptable Use Policy. In short: no unlawful, misleading, defamatory or infringing content, no impersonation, no malware or spam, and no attempts to access other customers’ data. Anyone can report content on a site we host to report@tradewaas.com.au; we review reports within 7 days and may remove content or pause a site while we do.

11. AI-generated content

We may use software tools, including AI models, to draft parts of your site — copy, page structure and illustrative images — from the details you give us. A person checks every site before launch, but you should review every piece of generated content in your preview before you launch, and tell us about anything that isn’t accurate. We don’t warrant that generated content is complete or right for your circumstances.

AI-generated images are used only as illustrations (for example backgrounds and service artwork). They are never shown as photos of your work, vehicles, premises or team; your gallery shows only photos you upload.

You are responsible for the accuracy of everything on your published site. AI-generated testimonials, reviews or credentials are never allowed.

12. Changes to your site

Your subscription includes changes by message — through your account page or by email — on a fair-use basis. Fair use means normal small-business upkeep (new photos, services, hours, wording), not a complete redesign every month; we decide edge cases reasonably and will tell you if a request is outside fair use. We reply within one business day. We don’t offer phone support. You can make most changes yourself on your account page: simple details (phone, email, hours, address, logo, photos) go live straight away, and changes to your services or story are reworded for you and checked by a person before they go live (up to two of those a week).

13. Service availability

We use commercially reasonable efforts to keep your site available but don’t guarantee uninterrupted access. Maintenance, third-party outages, security incidents and events outside our reasonable control may cause downtime. We don’t offer service credits. Your remedies for a failure are set out in section 16.

14. Third-party services

We rely on third-party services that we don’t control, currently including:

• Stripe — payment processing. We never see or store your full card number.
• Hetzner — hosting infrastructure (Singapore region).
• Let’s Encrypt — security certificates for HTTPS.
• ImprovMX — operator email forwarding.
• Resend — transactional email delivery (account, billing and support emails).

We list every provider that handles personal information in our Privacy Policy and update it before we start using a new one.

15. Suspension & termination

You can cancel at any time from your account page (see section 6).

We can pause your site or end your subscription if you materially breach these Terms or our Acceptable Use Policy and don’t fix it within a reasonable time after we ask; if we can’t collect payment after retries; if the law or a court requires it; or if your use exposes us or other customers to serious legal or security risk. We’ll tell you why unless the law or a real risk prevents us.

After your subscription ends your site goes offline. We keep your data for 14 days in case you change your mind, then delete it, except billing records we must keep by law (see our Privacy Policy).

16. Australian Consumer Law

17. Limitation of liability

Subject to section 16, and to the maximum extent permitted by law:

• We aren’t liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, data or opportunity.
• Our total liability to you under or in connection with these Terms in any 12-month period is limited to the total amount you paid us for the service in that 12-month period.
• Where the ACL applies and the service is not of a kind ordinarily acquired for personal, domestic or household use, our liability for breach of a consumer guarantee is limited (at our option) to supplying the service again or paying the cost of having it supplied again.

18. Indemnity

You agree to indemnify us against third-party claims, losses and reasonable legal costs arising from content you supply or ask us to publish, your breach of these Terms or our Acceptable Use Policy, or your breach of any law. This indemnity is reduced to the extent a claim is caused by our negligence or breach.

19. Changes to these terms

We may update these Terms. We’ll update the “Effective” date at the top of the page, and if a change materially affects you we’ll email you at least 14 days before it takes effect. If you don’t accept the change, you can cancel before it applies.

20. Governing law & disputes

These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia. Before starting proceedings, we both agree to try in good faith to resolve a dispute by direct discussion.

21. How to contact us

Email: admin@tradewaas.com.au
Operator: Aaron Westbury trading as TradeWaaS
ABN: 15 940 376 580

We reply within one business day. We don’t offer phone support.